Q + A
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Frequently Asked Questions

Can I take my pet onboard? Where can I park my car? How do I get the cheapest fare? For answers to these common questions and dozens more, take a look at the most Frequently Asked Questions below.

At DFDS Seaways we aim to provide you with the most enjoyable maritime experience possible - if your question doesn't appear here please email us at : faq@dfds.co.uk
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Route Closure: UK-Norway
Why is the UK-Norway route closing on 1st September?
 
Making a Booking
What is an "On-Request Booking"?
What is my 3 digit card security number?
How can I pay for my trip?
When must I pay for my trip?
I haven't received my booking confirmation e-mail
Can I Just Book Vehicle Insurance on my booking?
Can we book a specific cabin on board the ship?
Can we book our table in the restaurant before travelling?
Do I have to pay for bikes if they are attached to my vehicle?
Does DFDS Seaways charge customers to use a credit or debit card?
How do I amend my bookings online?
Can I book by telephone?
The Online Booking system won't accept my phone number
When will I get my tickets?
Why is the price for my trip different from what the online booking system is showing me?
Where do I enter nationalities/passport details in the booking process?
Booking a Ferry crossing is easy
 
Planning your trip/booking
How Can I get the cheapest fare?
How can I make our trip extra special?
Why can't I book a shared cabin after 31st January 2006?
Are the times on this site listed in Local UK time?
Can I travel out and back on different routes?
Can I travel with my pets?
Do you have any Special Offers?
Do you offer any Group discounts?
How can I get from the ship to the City Centre in Amsterdam?
Can I take a commercial goods vehicle abroad with DFDS?
I only wanted to get a quote - how do I do this?
I want to book a crossing that does not begin in the UK
What is a 2 Berth cabin with Twin Beds?
What is a City Cruise Break?
What kind of trip can I book with DFDS Seaways?
Where are your timetables and departure / arrival times?
Where can I find prices on your website?
Why pay for my meals in advance?
When are the public (bank) holidays in Denmark, Norway and Holland?
Why do I have to pay the Norway Environment Charge?
 
Checkin & Onboard
Are there car parking facilities at the UK ports?
Are there plug sockets in the cabin?
Are there tea/coffee making facilities in the cabins?
Are towels provided in our cabin?
What happens on arrival in Bergen on a Cruise Break?
Can I reserve a particular cabin when I book
Can I bring my own Food and Drink?
Can I change money at the port?
Can I use my credit or debit card whilst on board?
Can I use Chip and Pin Onboard
What is the smoking policy on board?
Do you have cabins with disabled access?
Do you have duty free on board?
How do I get to the Terminal?
How far is the Port from........?
How much are the meals on board ship?
How will my Motorcycle be secured during the crossing?
On a City Cruise Break do we have to leave the ship?
What currencies do you accept on board?
What facilities are there on board?
What is the name of the ship that sails to...?
Can I take Gas bottles on DFDS Seaways Harwich Route?
What time must I check in?
What do I need for driving in Norway in Winter?
 
Changes & Cancellations
Where can I find out about delayed or cancelled sailings?
What happens during rough weather?
My details are wrong/I'd like to amend my profile
How much will I be charged if I cancel my trip?
 
Luggage
How much luggage can I take with me?
I am travelling with a lot of luggage, Do you provide assistance?
What are the Limits on bringing goods to/from the UK?
On a City Cruise Break - what do I do with my luggage?
 
Children & Infants
What is the Policy on unaccompanied minors?
What price do you charge for infants?
What is the policy on the carriage of infants
Can I bring my own travel cot?
 
Passports & Visas
Do I need a passport or special visa for my trip?
 
Special Needs
Can I bring a guide dog onboard?
I am a disabled traveller, what help can I expect onboard and at the Terminal?
Are there any restrictions for pregnant women travelling?







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