Customer Services 

At Harwich:
Secure car parking is available at the terminal.  Parking costs £8 per 24 hours and payment is made at the machine on exit.
For a 2 night Mini Cruise Break the cost of parking is normally £16.
 
At Newcastle:
Secure car parking is available at the terminal.  The car park charges are £8 per 24 hours.
For a 2 night Mini Cruise Break to Amsterdam the cost is £16, and for a 3 night Hotel City Cruise Break to Amsterdam the cost is £24. Payment is made on exit from the car park.

 

 

For the latest sailings infomation regarding arrival and departures please call us on 0871 882 1777 (calls cost 8p per minute)
 
Where possible we display this information on our website at:  www.dfdsseaways.co.uk/delays

If a booking is on request, it means that the booking has not been confirmed by the supplier, for example a hotel.
 
When this is the case our staff will contact the supplier to confirm your booking.  If the booking cannot be confirmed, for instance the hotel is full, a member of staff will contact you as soon as possible offering an alternative.
 
We will not process your card transaction until the arrangements are confirmed.

 

We operate a luggage limit of 50kg per person for foot passengers.
 
Please note, you must be able to carry the luggage on board yourself, unassisted.
 
Trolleys from the terminal are not permitted on board ship.
 
Also, for security reasons, once you have boarded the ship you are not  permitted to disembark the ship to collect more luggage.
 
The loading officer may refuse to take luggage if the amount you have is deemed too much.

Car passengers are able to return to the car deck to collect additional items of luggage from their car for the journey prior to the ship departing, at which point the car decks are closed until arrival.

 

 

Paying for your meals as you make your booking is convenient and simple, and gives you the opportunity to reserve a table in the restaurants at a time you want, without the hassle of queuing on board.  Also, depending on exchange rates, you may save money.